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Improving Customer Perception Management Case Study:  John West

We worked with John West to improve supply chain processes, strengthening retail-customer relationships and targeting internal improvements that were recognised as category-leading. Not only did their Advantage Report score improve to lead the category, but their performance improved too.

Customer Perception Management Case Study: Heinz 

Heinz faced issues with their Customer Service being more expensive whilst also suffering weakning performance. We identified inefficiencies of key processes and the level of intervention necessary.