Customer Supply Group 2019

A membership group for customer facing managers in brand-leading FMCG suppliers

Customer Group Group enables Suppliers to exchange information, discover best practice and discuss the common challenges of delivering excellent service and availability cost effectively to the major grocery retailers. 
Interested in joining the group? Download the CSG Membership Plan 2019

Members have access to:

  • Customer Service Benchmarking
  • Quarterly Events
  • Surveys & Web Support
  • Best Practice Guidelines
  • Member Questions

Current Members:  Sign up to the next event 'What retailer service levels are acceptable and how are suppliers segmenting their customer offering to improve efficiency?' on Wednesday July 10th 2019, Lutterworth: please click here - full agenda available


Collaborative Transport Workshop - Wednesday 17th July 2019 
A workshop to 
explore the opportunity to consolidate small drop deliveries and reduce delivery costs

For members of Customer Supply Group and selected suppliers. Hosted by Kraft Heinz, the workshop will:

  1. allow interested parties to understand and help refine a collaborative approach to small drop-size consolidation with the specific aim of reducing delivery costs 
  2. agree a governance framework, methodology to evaluate the potential benefit and sharing of savings
  3. gain commitment from those who are willing and able to engage in the development of a proof of concept

This session will be facilitated by CHEP and Jonathan Kittow of Simply Supply Chain.  Click here for the agenda and to register your interest


Drop and Drive Group 2019

A supplier-led action group supporting the GCA's drive to eliminate unsubstantiated deductions and reduce delays in payments by the implemetation of GFR and other retailer programmes 

Reviewing progress across the retailers and sharing best practice on how to reduce errors, reduce claims deducted and gathering the data that maintains the pressure on retail reform.
Interested in joining the group? Download the Drop and Drive Membership Plan 2019

Members have access to:

  • Quarterly Events
  • Claims Data Reports
  • Retailer Workshops
  • Best Practice Guidelines

Current Members:  Sign up to the next quarterly review on Thursday July 4th at Culina /Great Bear, Lutterworth: please click here - full agenda available plus details of overnight stay to include presentation by Omprompt and networking dinner