Customer Supply Group 2019

A membership group for customer facing managers in brand-leading FMCG suppliers

Customer Group Group enables Suppliers to exchange information, discover best practice and discuss the common challenges of delivering excellent service and availability cost effectively to the major grocery retailers. 
Interested in joining the group? Download the CSG Membership Plan 2019

Members have access to:

  • Customer Service Benchmarking
  • Quarterly Events
  • Surveys & Web Support
  • Best Practice Guidelines
  • Member Questions

Current Members:  Sign up to the next event 'How effective are your CS teams and what changes are having the greatest impact on improving quality and reducing cost?' on Wednesday April 24th 2019, Brockworth: please click here - full agenda available

Drop and Drive Group 2019

A supplier-led action group supporting the GCA's drive to eliminate unsubstantiated deductions and reduce delays in payments by the implemetation of GFR and other retailer programmes 

Reviewing progress across the retailers and sharing best practice on how to reduce errors, reduce claims deducted and gathering the data that maintains the pressure on retail reform.
Interested in joining the group? Download the Drop and Drive Membership Plan 2019

Members have access to:

  • Quarterly Events
  • Claims Data Reports
  • Retailer Workshops
  • Best Practice Guidelines

Current Members:  Sign up to the next quarterly review on Wednesday May 8th at Culina /Great Bear, Lutterworth: please click here - full agenda available


How Brexit ready are you? SOLD OUT
Friday 15th March, 2pm 
might the next move be?
A 1 hour webinar for chilled suppliers to learn and debate potential implications on the supply chain in preparation for March 29th

Read blog article here:

The webinar will:

  1. Review the likely scenarios and implications
  2. Explore supplier experiences and preparations
  3. Provide further detail on the 1 day workshop to be run in April

This session is for chilled suppliers only. It will be facilitated by Gavin Makowski, industry and Brexit expert and Jonathan Kittow of Simply Supply Chain. 

This webinar is a pre cursor to the May 16th  Workshop to ensure we all have a clearer understanding of the implications going forward. Invites for the workshop will be sent out post webinar.