Customer Supply Group

A membership group for customer facing managers in brand-leading FMCG suppliers

The Customer Supply Group enables Suppliers to exchange information, discover best practice and discuss the common challenges of delivering excellent service and availability cost effectively to the major grocery retailers. 
Interested in joining the group? Download the CSG Membership Plan 2022

Members can participate in the group activities which include:
– 5 core meetings in 2022 (mix of face to face and online)
– Up to 5 additional best practice sub workgroups (additional fees apply)
– Working together to develop best practice in conjunction with the Grocery Code
Adjudicator
– Access to industry body professionals

Supply Chain/ Customer Service Development Themes

– Best practice CS performance and availability management
– Team structure and development to re-align to channel demands
– Applying existing technology to improve efficiency and effectiveness
(Automating processing, analysis and predictive analytics )
– Collaboration and demand management post Covid

GET IN TOUCH for more information

A group for ambient suppliers who are action-focused and pragmatic, to explore how a supplier collective can deliver real change around improving load-sharing and cube optimisation, as well as Managing the Tail more effectively. 

An ambient Supplier peer group seeking to tackle the supply chain growing pains (and costs) of trading with Amazon

Gathering the evidence of supplier losses as a result of ineffective Sales and Forecasting processes and determining a set of standard ways of working with retailers to reduce the cost and waste of failure

Key industry issues:
• Responding to the challenges of the driver crisis
• Post Brexit issue resolution