Simply Supply Chain carried out a full end-to-end value stream mapping exercise that identified processes that were heavily reliant on manual administration and communication to help streamline their operations.
John West needed to evaluate their internal and external supply chain processes and communication effectiveness, to identify changes to processes, systems and resources that would improve both operational effectiveness and the quality of customer service. Our approach involved two core streams:
"The Advantage Survey results were a real shock to us and it was clear that our focus was too internal. SSC helped us break down our business processes and understand how to match our customer requirements, developing a plan to re-align our team and build much better contacts and routines with our key customers."