News & Insights

Driver Shortage Crisis - Take the Survey

By Jonathan Kittow on 26/07/21 10:59 in supplychaincollaboration

As part of our membership programme, we have been sharing experiences around the current driver crisis and its impact on the grocery supply chain. This week over 20 suppliers met virtually to share updates and to review the potential for load...

How FMCG suppliers are planning to mitigate the driver shortage crisis

By Jonathan Kittow on 09/07/21 17:25 in supplychaincollaboration

A recent survey of FMCG suppliers conducted by the Customer Supply Group showed that service levels have dropped by >5% in recent weeks, with failed deliveries rising from 30-100 loads per weeks for some suppliers.

We are finalists! The Grocer Gold Awards 2021

By Jonathan Kittow on 05/07/21 16:08 in supplychaininnovation, supplychaincollaboration

We are thrilled to announce that the Drop & Drive Supply Group are finalists in the Supply Chain Initiative category at this year's Grocer Gold Awards!

Despite the considerable challenges within the grocery supply chain over the last 18 months,...

Development of AiEVO Smart Costing supported by the Customer Supply Group

By Jonathan Kittow on 10/05/21 08:02 in supplychaininnovation

Grocery logistics costs are continuing to rise, impacted by a combination of Brexit, Covid and online channel challenges. With limited opportunities to pass these costs on, how can suppliers and retailers work to reduce their cost to serve and...

Suppliers collaborating to improve customer service AND reducing their cost to serve

By Jonathan Kittow on 09/04/21 12:41 in Performance Improvement, Customer Supply Group

At the  Customer Supply Group meeting last week, we reviewed how companies were progressing with their plans to improve and transform their Customer Service offering.

Composite products: an unworkable minefield of regulation

By Jonathan Kittow on 19/03/21 18:30 in "Brexit", supply chain

First the Good News: Michael Gove on behalf of the UK Govt. have unilaterally declared a 6 month extension to UK Customs Import Procedures. Now the not so good news...

CILT Awards for Excellence.....pipped at the post but SO proud

By Jonathan Kittow on 18/03/21 12:31 in supplychaininnovation, supplychaincollaboration

Thank you to the CILT Awards for Excellence for organising a brilliant virtual event last night. There were so many worthy winners and listening to their stories of resilience and determination to go above and beyond during what has been a tough...

DnD Claims Workgroup: plans for 2021 with the GCA and ASDA

By Jonathan Kittow on 20/02/21 07:30 in Drop and Drive

It was fantastic to see such a great turnout for our first Drop & Drive Claims meeting of the year – thank you to Mark White, Groceries Code Adjudicator who shared the progress already made and his priorities.Our 2021 goals reaffirm our support...

Goods Are Flowing But There Are Challenges Ahead

By Jonathan Kittow on 29/01/21 13:56 in "Brexit", supply chain

In our fourth key Brexit collaboration meeting we find things are relatively quiet still, though challenges remain around getting to grips with health and rule of origin documentation.

Goods Begin To Flow, But At What Cost?

By Jonathan Kittow on 21/01/21 10:37 in "Brexit", supply chain

Our third Brexit meeting of the year highlighted that full load shipments into and out of the UK are moving but the implications of time to create documentation, correct paperwork, apply the necessary haulier (seal/ Reg Nbr etc.) detail and...