What does 'best-in-class' really mean and are you even close?

From order picking to last mile delivery, grocery retailers and FMCG brands are increasingly looking for ways to improve speed and efficiency in omnichannel fulfilment.

With rising consumer expectations, the challenge lies in delivering what customers want, when they want it, despite increased complexity and the broader supply chain cost and inventory pressures.

Building a truly customer-centric supply chain isn’t a one-off project, it’s a continuous drive to understand and exceed customer expectations while improving cost-effectiveness, reducing waste and CO₂.

Whether or not you measure yourself via the Advantage Survey, the principles of customer fulfilment excellence remain the same - and we can help you embed them.

How does your team compare against best-in-class?

Is your team adding value or just chasing orders?

Are you building your team capability - or just surviving the day?

How do you measure your team’s ability to deliver customer satisfaction?

Are your managers leading rather than firefighting?

How effectively are you using automation and ai to unlock time for meaningful customer collaboration?

CustomerFul_Infographic_v4_WIP

OurService

Cust Fulf Ipad image-1
Our Expertise includes both the design and implementation of key Customer Fulfilment / Shared Services Transformation fundamentals:
  • Customer Service Benchmarking
  • Advantage Survey Score Improvement
  • Organisational Structure & Areas of Responsibility
  • Order to Cash Process Re-engineering & Optimisation
  • Automation & Reporting Development
  • Business Partner Relationship Management
  • Visual Team Performance Management (Dashboards & huddles)
  • Transformation Project Coaching & Mentoring

Benefits

  • Lean, cost-effective fulfilment operations
  • Stronger, clearer communication across functions
  • More opportunities for strategic customer collaboration
  • Consistently high levels of customer satisfaction
  • Improved sales and profit delivery
  • Delivering a higher value customer-centric supply chain

 

 

What our clients say

  • “The Advantage Survey results were a real shock to us. Simply Supply Chain helped us break down our business processes and understand how to match our customer requirements, developing a plan to realign our team and build much better contacts and routines with our key customers.”
    avatar-craigr

    John Tomlinson

    Supply Chain Director UK& ROI John West

Our Case Studies

John West - Customer Perception Management

Read Full Case Study

John West Case STudy Image 2 cropped

 

Kraft Heinz - Customer Perception Management

Read Full Case Study

Contact Us

C: +44 (0)845 6522251

E:  info@simply-sc.com