News & Insights

Good Faith Receiving benefits ALL suppliers: workshop proves a resounding success

By Jonathan Kittow on 01/11/18 11:00 |


drop and drive


Please see our Good Faith Receiving page for more information


Back in 2014 a group of 20 suppliers, led by Jonathan Kittow, came together to form a workgroup that bought the practice of ‘drop and drive’ to the attention of the GCA. Evidence from the workgroup showed participating suppliers were being deducted, without any substantiation, £15m a year between them for alleged discrepancies in their deliveries. It was this evidence that Christine Tacon needed to publish her damning dossier on the practice and to introduce Good Faith Receiving.  In 2018 those same suppliers who have fully engaged with GFR are now seeing reduced claims by up to 95%.

With ASDA becoming the latest retailer to introduce significant changes to its drop and drive procedures, it is now clearer than ever that this is not an opportunity to be missed by suppliers. There has been real progress on this issue since initial figures were produced to the GCA.


“There is a great opportunity for suppliers to almost eliminate claims” says Jonathan Kittow, “but retailers cannot force suppliers to sign up and many suppliers are wary of retailers’ offering GFR as a solution to a problem they do not fully understand. The experience of the group is that they have nothing to fear and everything to gain”

Find out more
GFR is available to ALL chilled suppliers able to meet the GFR criteria.   

Drop and Drive Supply Group