News & Insights

The Driver Crisis: review of Christmas service and Q1 key challenges

By Jonathan Kittow on 17/01/22 11:10 in Performance Improvement, Supply Chain Collaboration

At our first Driver Crisis and Brexit review meeting of the year we were delighted to welcome c.25 suppliers, representing both the ambient and chilled sectors.

Groceries Code Adjudicator's first annual conference

By Jonathan Kittow on 11/10/21 14:08 in Performance Improvement

Mark White has just held his first annual conference as incoming Groceries Code Adjudicator with presentations from Small Business Minister Paul Scully and the Chief Executive of the Food and Drink Federation, Ian Wright, among others. The...

Drop & Drive WINS Supply Chain Initiative of the Year

By Jonathan Kittow on 06/10/21 12:05 in Drop and Drive Supply Group, Supply Chain Innovation, Good Faith Receiving (GFR), Supply Chain Collaboration

We are delighted to announce that last night the Drop & Drive Workgroup won the Supply Chain Initiative of the Year category at the Grocer Gold Awards. We were up against some strong competition and we wish to congratulate all finalists and winners...

Celebrating the Grocer Gold Awards 2021

By Jonathan Kittow on 05/10/21 19:00 in Drop and Drive Supply Group, Supply Chain Innovation, Good Faith Receiving (GFR), Supply Chain Collaboration

The day has finally come and we are donning our DJ's and heading to London for the Grocer Gold Awards 2021. We are extremely proud of the results that the Drop & Drive group has achieved and to be shortlisted alongside some very worthy competition...

Driver Crisis – unforeseeable chaos or predictable calamity?

By Jonathan Kittow on 29/09/21 10:00 in Supply Chain Collaboration

20:20 hindsight is seldom helpful, but does a different narrative based upon the latest ONS data help put the current crisis in greater perspective?

Driver Shortage Crisis - Take the Survey

By Jonathan Kittow on 26/07/21 10:59 in Supply Chain Collaboration

As part of our membership programme, we have been sharing experiences around the current driver crisis and its impact on the grocery supply chain. This week over 20 suppliers met virtually to share updates and to review the potential for load...

How FMCG suppliers are planning to mitigate the driver shortage crisis

By Jonathan Kittow on 09/07/21 17:25 in Supply Chain Collaboration

A recent survey of FMCG suppliers conducted by the Customer Supply Group showed that service levels have dropped by >5% in recent weeks, with failed deliveries rising from 30-100 loads per weeks for some suppliers.

We are finalists! The Grocer Gold Awards 2021

By Jonathan Kittow on 05/07/21 16:08 in Supply Chain Innovation, Supply Chain Collaboration

We are thrilled to announce that the Drop & Drive Supply Group arefinalists in the Supply Chain Initiative category at this year's Grocer Gold Awards!

Despite the considerable challenges within the grocery supply chain over the last 18 months, the...

Development of AiEVO Smart Costing supported by the Customer Supply Group

By Jonathan Kittow on 10/05/21 08:02 in Supply Chain Innovation

Grocery logistics costs are continuing to rise, impacted by a combination of Brexit, Covid and online channel challenges. With limited opportunities to pass these costs on, how can suppliers and retailers work to reduce their cost to serve and...

Suppliers collaborating to improve customer service AND reducing their cost to serve

By Jonathan Kittow on 09/04/21 12:41 in Performance Improvement, Customer Supply Group

At the Customer Supply Group meeting last week, we reviewed how companies were progressing with their plans to improve and transform their Customer Service offering.