As Christine Tacon's tenure as Groceries Code Adjudicator comes to a close, we are proud to share the success of the Drop & Drive Claims Workgroup which after five years of collaboration has delivered an 85% reduction in unsubstantiated claims through process improvement plus numerous positive impacts on workload and job satisfaction too.
For any chilled suppliers not benefiting from this, read on, as you should be benefitting from this too.
Topics: Drop and Drive
Back in 2014 a group of 20 suppliers, led by Jonathan Kittow, came together to form a workgroup that bought the practice of ‘drop and drive’ to the attention of the GCA. Evidence from the workgroup showed participating suppliers were being deducted, without any substantiation, £15m a year between them for alleged discrepancies in their deliveries. It was this evidence that Christine Tacon needed to publish her damning dossier on the practice and to introduce Good Faith Receiving. In 2018 those same suppliers who have fully engaged with GFR are now seeing reduced claims by up to 90%.
Topics: Drop and Drive
Letter to The Grocer, October 2018
Dear Sir
As reported last week in The Grocer ‘Women in Agribusiness Award’ the USA appear to have recognised Christine Tacon, The Grocery Code Adjudicator’s, impact on the UK Grocery retailers more fully than some of our own institutions....
Topics: Drop and Drive, Customer Supply Group
A recently published article by The Grocer perfectly sums up all the hard work that the Drop and Drive Workgroup has been doing on this issue. Plus such positive news that Waitrose are now also engaging with GFR. To read article, click here
Topics: Drop and Drive
At this year's GCA conference in June we heard promising reports on the steady progress being made on one of the key issues in the chilled supplier sector; delayed payments as a result of the practice by retailers called 'drop and drive'.
Topics: Drop and Drive
DROP AND DRIVE HITS THE NEWS AGAIN. THIS TIME ON RADIO
Following on from Christine Tacon’s interview on BBC Radio 5Live last week, I was invited by the station provide the context about Drop and Drive as an insider who has the seen challenges facing both suppliers and retailers. Speaking to Sean Farrington and Louise Cooper on BBC Radio 5Live’s ‘Wake up to Money’, we explored the issues behind the retailer deductions from invoice for short-delivered goods, which many chilled suppliers are facing, as a result of Drop and Drive practices.
Topics: Drop and Drive
| Christine Tacon delivered her annual review of the progress the GCA had made in the last 12 months. The key achievement being the agreement from 8 of the 10 retailers to restrict future forensic audits to a maximum of 2 prior years’ activity (plus the current year). |
Topics: Drop and Drive
| Research has found that retailers with conventional POD deliveries record minimal claims, but those deploying Drop and Drive claim up to 11 times more than the pick accuracy recorded by the supplier. After presenting to the top 10 retailers at the Groceries Code Adjudicator's quarterly review the Drop and Drive workgroup are now working with retailers to deliver an equitable alternative claims process . |
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Topics: Drop and Drive
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Three weeks ago, Simply Supply Chain, representing suppliers from the Drop and Drive workgroup, presented to the top 10 retailers at the Groceries Code Adjudicators quartely review, to raise the issue of claim levels for short-delivered chilled products.
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Topics: Drop and Drive