News & Insights

Amazon sells over £1bn in 'grocery' products... but remains unaccountable to GSCOP

By Jonathan Kittow on 30/10/18 11:00 in Drop and Drive, Customer Supply Group

Letter to The Grocer, October 2018

Dear Sir

As reported last week in The Grocer ‘Women in Agribusiness Award’ the USA appear to have recognised Christine Tacon, The Grocery Code Adjudicator’s, impact on the UK Grocery retailers more fully than some...

Waitrose to introduce GFR system to suppliers

By Jonathan Kittow on 08/10/18 14:15 in Drop and Drive

A recently published article by The Grocer perfectly sums up all the hard work that the Drop and Drive Workgroup has been doing on this issue. Plus such positive news that Waitrose are now also engaging with GFR. To read article, click here

Suppliers are seeing claims reduced by up to 90% after signing up to Good Faith Receiving

By Jonathan Kittow on 22/11/17 15:03 in Drop and Drive

At this year's GCA conference in June we heard promising reports on the steady progress being made on one of the key issues in the chilled supplier sector; delayed payments as a result of the practice by retailers called 'drop and drive'. 

Drop and Drive Hits The News Again - on Radio 5Live

By Jonathan Kittow on 12/04/17 12:42 in Drop and Drive


Following on from Christine Tacon’s interview on BBC Radio 5Live last week, I was invited by the station provide the context about Drop and Drive as an insider who has the seen challenges facing...

February 2016 Drop and Drive Claims Workgroup Update

By Jonathan Kittow on 01/03/16 18:06


During the 9th Drop and Drive claims workgroup meeting, participants detailed their progress thus far, with key retailers taking positive steps towards the implementation of Good Faith Receiving.

GCA Conference – Drop and Drive Claims Workgroup Update

By Jonathan Kittow on 23/06/15 16:25 in Drop and Drive


Christine Tacon delivered her annual review of the progress the GCA had made in the last 12 months. The key achievement being the agreement from 8 of the 10 retailers to restrict future forensic audits to a maximum of 2 prior years’ activity...

Drop and Drive- Developing an equitable alternative claims process

By Jonathan Kittow on 20/11/14 10:10 in Drop and Drive

Research has found that retailers with conventional POD deliveries record minimal claims, but those deploying Drop and Drive claim up to 11 times more than the pick accuracy recorded by the supplier.After presenting to the top 10 retailers at the...

Drop and Drive workgroup raises claims with top 10 retailers

By Jonathan Kittow on 20/11/14 10:10 in Drop and Drive


Three weeks ago, Simply Supply Chain, representing suppliers from the Drop and Drive workgroup, presented to the top 10 retailers at the Groceries Code Adjudicators quartely review, to raise the issue of claim levels for...

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